Richardson Promotional Goods Ltd takes the privacy of its customers’ data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of our Website and through the Telephone Shopping Service.

When do we collect data?
We can collect data on you from a variety of different sources these include:

  • Via website
  • When you speak to a member of our sales team
  • Via implicit data capture measures such as studying which pages you read the most and the use of cookies.

What do we do with your personal information?
When you give us any personal data as indicated above, we may need to collect information about you to provide you with the services you expect then and in the future, and to communicate with you. This information may include, but is not limited to, details such as your name, your address, email address and your phone number.

We may also collect, and our third party providers may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

  • Creation of your Membership Accounts;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • Unless you object, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we may feel obliged to do so.

Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your enquiry. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

Richardson Promotional Goods Ltd retains and uses your personal information to provide you with the best experience by providing you with a personalised service, and for internal administration and analysis.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

As part of our high security standards, when you enter this website we will use cookies. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. These cookies do not store any personal details relating to you. We also use JavaScript to speed up your online shopping experience. If you disable either cookies or JavaScript, it will seriously restrict your use of this website.

By disclosing your personal information to us using this Website or over the telephone, you consent to the collection, storage and processing of your personal information by Richardson Promotional Goods Ltd in the manner set out in this Privacy Policy.

We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.


In line with GDPR regulations Richardson Promotional Goods Ltd is permitted to hold and store your personal data as you are a contact affiliated with a company or organisation that has a business account with us.
For the reasons of legitimate interests these contact details are retained for marketing purposes and business transactions only.

We hold and store your name, business address, business telephone number, business mobile number and business email address in our central database.

We do not store any banking details in any database. Following the completion of any transaction, banking details are destroyed and disposed of safely and securely.

We only use your details for business purposes:
To continue to transact with you based on services we have provided previously
For future business requests.

We collect your information in the following ways:
1. When you contact our sales team, who will then take your details in order to progress with your enquiry or transaction
2. With your consent when you positively complete the enquiry form on our website when enquiring about our products.
Your details are then input onto our GDPR compliant infrastructure and held securely within our offices. This information can only be accessed by a member of our team during working hours.
Our infrastructure is fully password protected.

Your data is only used by Richardson Promotional Goods Ltd and will never be sold
or given to a third party.

At any time you are permitted to request that your data is removed from our database,
with a right to be forgotten.

On any electronic marketing there is also a clear option to unsubscribe from all future marketing activities. We currently do not engage in electronic marketing.

We review our Privacy Notice on a regular basis which will be updated on our website if applicable.
Our accounts software is fully GDPR compliant and password protected.

If you have any queries on any of the above points, please contact out GDPR appointed officer, Ian Richardson on 01 9618169